Professional Services

Celerity offers a range of Professional and Support services to ensure that each customer's project is delivered to the highest levels of quality and satisfaction.

We offer tailored solutions to ensure we meet your unique and precise requirements.

Our services include:

• Consultancy
• Project Management
• Systems Integration
• Rollout Services
• Training
• Technical Support

Consultancy

We understand that the successful deployment of a Supply Chain Automation Solution depends on more than just technology. Rigorous auditing, planning, and a full understanding of your Key Performance Indicators is crucial to ensuring the project is planned to meet your specific requirements.

We have first class experience of consulting with our customers in this respect, and have planned over 100 successful Supply Chain Automation Projects to streamline business processes.

Project Management

The implementation of Supply Chain Management Solutions can be intricate and complicated. It requires experience in deploying similar projects, and a variety of project management skills to co-ordinate the many tasks and sub-tasks.

Celerity offers our clients the opportunity to outsource project management. In this situation Celerity consultants take ownership, and become your project leader to drive the project from start to finish. In this way your organisation can ensure that it always has an industry expert leading the project, and taking responsibility for its successful completion.

Celerity's consultants use modern project management tools, as well as industry standard methodologies, to ensure a proven and disciplined approach is taken in the design and implementation of every project.

The Celerity project planning service offers clients a solution to ensure that their projects are successfully executed. This service includes co-ordination of technical effort, rollout management, and third-party liaison. Project progress is communicated through regular status updates and meetings, ensuring the customer always has complete visibility into the project.

Systems Integration

Back office integration is also a key strength at Celerity. We have integrated our e-business solutions with over 60 different business applications. Examples include: Access Accounts, BCP, Benchmark, Datasoft, Pegasus, SAP, MFGPro, Movex, Sage and Take 5.

Celerity also provides integration tools in the form of XML, CSV and Flat files to organisations that wish to integrate their software with the Celerity product range.

Celerity also provides rigorous systems testing to ensure that every project is assured.

Rollout Services

Celerity offers a complete rollout management service where we act as agents for your organisation in securing commitments from your trading partners, establishing and testing electronic messaging and managing your community to a go-live state.

This is a natural extension of Celerity's Project Management service, bringing together technical expertise and our position within the Irish Retail Community. This service can be tailored to your precise needs.

Training

Celerity provides a variety of comprehensive user training for its full range of products and solutions.

Courses are designed to meet your bespoke needs, and can be run either from Celerity's Headquarters in Dublin, or on customer's premises. These range from one-to-one tutorials on using our online services through to multi-day courses aimed at managing major installations.

Celerity also offers customised education and training on any topic related to our technologies, our services, industry practices or general e-Business concepts.

Participation at one of the training courses will ensure that you have the expertise, and in-depth knowledge required to operate and manage your Supply Chain automation solutions effectively with new, streamlined business processes from procurement to account receivable.

Technical Support

Celerity has an excellent reputation for customer support. Our goal is simple - to ensure that our clients maximise the benefits of their Supply Chain Automation solution. Our clients choose us because of the speed with which we respond and our ability to solve problems.

For efficiency and convenience, Celerity offers a variety of options for contacting our customer support desk including the web, email, phone and fax in order to work in the most convenient way to suit you.